Digital process automation overview

Digital Process Automation (DPA), the logical follow-up to Business Process Management, is equally concerned with assuring the efficacy and efficiency of business processes but takes the concept further by concentrating on external users such as clients, suppliers, etc. This entails improving user interfaces and minimizing friction in your digital business processes. Some key tenets of DPA:

• Triggered reminders and notifications
• Offloading customer tasks to automation
• Mobile-first interfaces 
• Easy collaboration
• Process transparency for users
• Rapid user response and adaptation

Digital Process Automation therefore assumes the process has been streamlined and focuses on improving the experience, whereas bpm software and digital automation may have focused on getting the process correct.

What Can Be Automated?

Digital automation can be used for any process that includes a trigger, data gathering, information routing, and activity tracking.

Triggers: Triggers may be initiated by a machine or a human. Consider a request being made or an event happening in a CRM system.

Data Collection: In order to collect data, forms are frequently filled out, but information can also be automatically pulled out of or received from a system.

Information Routing: Business rules and logic that determine the next step in the data’s journey are involved when moving data between individuals or systems.

Activity Tracking: Processes can be audited and evaluated for performance by tracking what occurs during the whole course of a process.